Latest Blog Posts

The PCG Digital Marketing has just released the roster of speakers and topics to be covered during the automotive industry’s first ever Automotive Marketing Boot Camp.  The boot camp will be held on February 12th; the day before NADA starts in Orlando.

The Boot Camp is a hands-on skills based training program which covers the most important elements of automotive digital marketing strategies: social media, blogging, video, link building, content creation and SEO. 

 Social Media expert JD Rucker will teach attendees the ‘Ins and Outs’ of social media marketing and how to use the latest technology to attain new levels of targeted consumer interaction.

 Paul Rushing and Brian Pasch, SEO specialists and respected Internet Marketing experts, will cover how to create search friendly blogs in WordPress as well as using content driven strategies to deliver stand-out search results.

 Classes on video creation and video SEO will be co-led by Tim Jennings and Matt O’Such.  Tim will provide necessary skills needed to use video to enhance a dealer’s organic search visibility.   Tim Jennings has been in the automotive business for 18 years. The last 15 years he has held his current position as Internet Sales Manger in Dekalb Illinois.  He spoke at the 2007, 2008 and 2009 Digital Dealer Conferences and was featured on the cover of the October Digital Dealer Magazine.

 Rounding out the boot camp will be a class on the fundamentals of Google Adwords by Eric J.B. Mayhew.  Eric is the Manager of Advertising Products at Dealer.com, the global leader in online marketing solutions for the automotive industry. He is the lead architect for Dealer.com’s SEM optimization product, TotalControl DOMINATOR™, and is responsible for all facets of its application and design.

 Complete class descriptions can be found online at http://www.automotivemarketingbootcamp.com/instructors/

The Automotive Marketing Boot Camp will be 2 hours in length and offers attendees 10 hands-on classes which will deliver the skills dealers need to understand, manage and catapult their online marketing strategy to the next level.  The boot camp is perfect for General Managers and Internet Sales Managers. 

More information on the Boot Camp can be found at: http://www.automotivemarketingbootcamp.com 

Schedule:                     http://www.automotivemarketingbootcamp.com/schedule

Online Registration:    http://www.automotivemarketingbootcamp.com/paypal

Registration is limited to 75 people to keep class size to 15 people.  Registration is $795.00 until December 12^th and $895 from then on. 

About the Brian Pasch and the PCG Digital Marketing

Brian Pasch is a veteran marketing expert and a noted expert in the field of Automotive SEO and Internet marketing. His career has spanned both management and technology roles.

He continues to lead research into Digital Marketing platforms. PCG continually tests new digital marketing strategies which can provide a cost effective channels for business advertising and lead generation.

PCG works for and with an ever-growing number of auto dealers and dealer groups from all over the country to maximize results of their digital marketing efforts.

www.dealer-seo.com

If you have been a target of a negative or misleading website post on sites like:

• www.ripoffreport.com 
• www.complaintsboard.com
• www.pissedconsumer.com

and are losing business as a result of the posting, give us a call.

We are here to help you mitigate, negoiate or remove the negative post. The majority of these posts cannot be removed from the popular consumer venting websites. Sadly, there is no motivation for the website owners to take them down since it generates more traffic and buzz about their website. 

Mitigating Negative Internet Posts

The PCG Digital Marketing has been able to negotiate with website owners to have negative posts removed. This is the exception and not the rule.  Normally, we have to use super focused SEO strategies to move these posts off of Google Page One.

If any Internet Reputation Management firm claims to remove 100% of these posts, they are misleading you.  There are many people who will take your money and do nothing to really help so be careful.

Should you hire a lawyer?

The owners of these sites are numb to threats of lawsuits so not get too worked up if they refuse to take down a post.  You can try a letter from your lawyer but most often you don’t have the name of person in charge to address the letter properly.

Should Your Write a Response?

Most websites have the ability for a business to respond or refute the claim.  There are times when you will want to respond and other times you will be better off ignoring the post.  What you don’t want to do is to generate any unnecessary traffic to the negative page.

Internet Reputation Management Strategies

The PCG Digital Marketing has effective strategies to deal with negative posts on the Internet that are affecting your business or your reputation.

Do you want to push posts on RipOffReport.com or ComplaintsBoard.com off Google Page One?

Do you want to showcase your positive achievements or those of your company?

We have the solutions and the experience to attack the problem immediately.  So if you want a professional company with seasoned professional handling your Internet Reputation, then give us a call at 732-450-8200.

I have already written about the most important consumer review websites that business owners should participate so the focus of this article is how to implement a proactive Internet Reputation Management (IRM) process.  

If you need the list of websites, visit this article on Internet Reputation Management.

Don’t Wait

If you wait until negative reviews show up for your business it will be more difficult to control the impact of a critical post. By creating a standard operating procedure for IRM you will ensure that positive reviews are being added on your business profiles each month.  When a negative post then hits, it will be in the minority of reviews and the single post’s power will be diminished. 

The biggest stumbling block for most businesses that can’t seem to implement a consistent Internet Reputation Management (IRM) system is time.  The time required to call, email and follow-up some customers is much longer than others.  That’s why setting up a system that can keep the process moving is so vital. Hard to reach customers have to be skipped over since you only need a small percentage of your customers to participate to effect change.

Creating an Internet Reputation Management System

We are now helping businesses setup a manageable IRM process that can be kept in house or outsourced.  The key is to prepare, in advance, a list of all the review sites you want to target and to create a script that someone can use to answer customer questions while on the phone. 

You must have a good FAQ sheet prepared so that when you call a customer and ask them to post a review, the caller is not taken off guard with their questions.  The FAQ sheet should include responses to:

• What should I write?
• How long should the review be?
• Should I give my full name?
• What if I had a mixed experience and can’t give you a five star review?
• Will I get compensated for my time?

Once a customer agrees on the phone to post a positive review, we recommend that you follow-up the call with an email explaining which sites you would like them to post. The email should include a direct link(s) to your business profile page.  Your email should also walk them through the review process on each site, calling out any special requirements that may be needed.

A well written email will make it easy for your customers and increase the number of posts that are actually made.   Don’t overwhelm them by asking them to post on too many sites. Listing one, two or three sites is all you need from any one customer.  By giving them a choice of sites to post, we have found it makes them feel more comfortable with the process.

Get a Commitment

When speaking with customers ask them to commit to a date that they will post their review.  Make sure you have a system to follow-up on these dates.  By asking them when they will be posting, it makes sending a reminder email very appropriate if they don’t post.

When implemented, a business owner can change the dynamics of web reviews in just a matter of weeks or months.  This of course depends on how many negative reviews exist for your business.  The key to remember is that Rome was not built overnight.   Take your time and let your IRM deliver steady reviews over the next year.

Take Your Time

Don’t rush too many reviews in any one month since dates are shown on review websites.  Never lie.  Never post reviews under anyone’s name other than yourself.  Never encourage your customers to lie.

If you create a process based IRM system, potential customers will see the great things you do on these popular reviews sites as well as Google Maps.  Positive reviews will generate more clicks to your website.   

The customers that we have implemented a process based IRM system have seen their pace of monthly positive reviews increase over 200%.  If you want to increase your online positive reviews, give us a call.